Compliance & Carrier Standards
We prioritize qualified capacity, documentation accuracy, and proactive communication to reduce risk and protect service levels.
Why Compliance Matters
Protecting freight starts before a truck is ever dispatched.
In freight brokerage, compliance isn't a checkbox — it's the foundation of every reliable shipment. By vetting carriers before they enter our network and maintaining documentation discipline throughout the lifecycle of every load, PRT reduces risk, strengthens accountability, and delivers the consistency shippers depend on.
- Reduced service disruptions through qualified capacity
- Clear documentation and claims readiness
- Better on-time performance backed by vetted carriers
Carrier Onboarding Standards
Every carrier is evaluated before moving a single load.
Operating Authority & Registration Checks
We verify that every carrier holds active operating authority and proper registration before they are approved to move freight.
Insurance Verification
Active insurance policies are confirmed and reviewed for coverage alignment prior to load tendering, with ongoing monitoring as needed.
Safety & Performance Screening
Carriers are screened using publicly available safety data, inspection history, and performance indicators to assess fitness for service.
Documentation Requirements
Standard onboarding documents typically include a W-9, certificate of insurance, signed carrier agreement, and completed carrier packet.
Communication Expectations
Carriers are expected to maintain scheduled check calls, provide timely tracking updates, and communicate proactively on any exceptions.
Professional Conduct & Service Standards
We expect courteous, on-time pickups and deliveries, proper equipment, and professional interaction at every facility.
Insurance & Risk Management
Verified coverage before every load is tendered.
Insurance is verified prior to tendering loads and monitored on an ongoing basis. We confirm that carriers maintain active policies with coverage aligned to the freight being moved.
Typical Coverages Verified
- Auto liability
- Cargo coverage
- General liability (if applicable)
Coverage requirements may vary by shipment and customer needs.
Tracking & Visibility Standards
Proactive updates and exception reporting on every load.
PRT maintains a structured communication cadence from load confirmation through delivery. Scheduled check calls, milestone alerts, and exception notifications keep shippers informed and allow our team to act quickly when issues arise.
- 1
Load Confirmation
Rate confirmation, pickup details, and carrier assignment are finalized and documented.
- 2
Pickup Verification
Confirmation that the driver has arrived, loaded, and departed the origin facility on schedule.
- 3
In-Transit Updates
Scheduled check calls and milestone updates provide real-time visibility throughout transit.
- 4
Delivery Confirmation + POD Handling
On-time delivery is verified and proof of delivery documentation is collected and processed.
Documentation & Claims Readiness
Accurate paperwork protects everyone involved.
Every shipment is backed by clean documentation — from the initial rate confirmation through proof of delivery. When exceptions occur, they are documented promptly and accurately to support resolution and claims readiness.
- Clean BOL and delivery documentation on every shipment
- Timely POD submission to support invoicing and audit readiness
- Exception notes and incident documentation when issues occur
For Carriers
What we expect — and what you get in return.
What We Expect
- Communication discipline and responsiveness
- Timely check calls and status updates
- Professional pickups and deliveries
- Accurate documentation and POD submission
What You Get
- Clear, complete load details upfront
- Fair communication and operational support
- Fast issue escalation and resolution
- A professional, reliable brokerage relationship